Conscious Communications: What I Learned From Collecting America's Debt : Mary Shores : Tedxlander

In this talk, Mary Shores is going to give the audience the single most important lesson she learned from working with over 750,000 people in debt: connection is currency. This is important because the number one human emotional need is to feel heard and understood, and we can only hear others when we've truly connected with them.
The problem is, we're living in a time where we're more disconnected than ever after months of isolation. The good news is, every single person is wired for connection, and Mary has the tools, research, and data to show exactly how to tap back into it. All it takes is a simple, neuroscience-based, 3-step process that will create deeper connections, enhance communication, and resolve trauma. Mary Shores is a second-generation collection agency owner, a bestselling author, and an international speaker. Her current passion in life is promoting communication training and development through extensive studies into neuroscience and the power of empathy to teach professionals how to speak with compassion and humanness. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at ted.com/tedx

#communication #empathy #english #finance #humanities #ideas #mindfulness #struggle #tedxtalks